At Hopeful Tails Rescue Sanctuary, we are dedicated to ensuring that every Rescue Rescue pet reaches its new home in perfect health, securely, and safely. Our shipping process prioritizes the well-being of your new Rescue pet every step of the way. Below is our comprehensive shipping policy to help you feel confident about your Rescue pet’s journey.

Shipping Locations

We offer reliable and safe shipping options both domestically and to select international locations. Availability may depend on your location and local regulations, so please confirm with us if shipping is available in your area before placing a deposit.

•Domestic Shipping: Available throughout the continental United States, with various delivery options.

•International Shipping: Available to selected countries worldwide. Shipping costs and times may vary depending on destination and import requirements.

Shipping Costs

The cost of shipping depends on factors such as the Rescue pet’s size, weight, delivery location, and selected shipping method. You will receive a breakdown of the shipping costs before finalizing your purchase. Please note:

•Standard Ground Shipping is available for domestic locations within a specific distance.

•Air Shipping is required for longer distances and international destinations, which may incur additional fees.

•Shipping costs cover the safe transport of your Rescue pet, any required health documentation, and a secure travel crate.

Preparing Your Rescue pet for Shipping

We take great care in preparing your Rescue pet for travel to ensure they remain comfortable during their journey. Before shipping:

•Veterinary Health Check: Each Rescue pet is thoroughly examined by a licensed veterinarian within 48 hours of departure to ensure they are in optimal health for travel.

•Vaccinations and Health Documentation: Rescue pets are vaccinated, dewormed, and provided with all the necessary health documentation for easy reference upon arrival.

•Travel Crate and Comfort: Each Rescue pet is placed in a spacious, well-ventilated travel crate, equipped with absorbent materials and, where allowed, a small amount of food and water to keep them comfortable.

Shipping Timeframes

Our goal is to get your Rescue pet to you as quickly and safely as possible. Shipping times vary depending on the destination:

•Domestic Shipping: 1-5 business days.

•International Shipping: 7-14 business days (may vary due to customs processing).

Once your Rescue pet is shipped, you will receive a tracking number to monitor their progress.

Pickup and Delivery Options

We offer several options for picking up or receiving your Rescue pet:

•Direct Shipping to Your Home: If available, we can ship the Rescue pet directly to your address.

•Airport Pickup: For air shipments, we can arrange for pickup at the nearest airport, ensuring your Rescue pet is supervised until you arrive.

•In-Person Pickup: You are also welcome to pick up your Rescue pet in person at our facility.

Weather and Safety Precautions

The safety of your Rescue pet is our top priority, especially during extreme weather conditions. If weather conditions (like excessive heat or cold) pose a risk to your Rescue pet, we may delay shipping. We will work closely with you to make sure your Rescue pet travels in a safe and comfortable manner.

Tracking and Updates

You will receive tracking information and updates as soon as your Rescue pet departs from our facility until they arrive at your location. Our team is always available to answer any questions and keep you updated on your Rescue pet’s progress.

What to Do When Your Rescue pet Arrives

Once your Rescue pet arrives, we recommend the following steps:

•Visit Your Veterinarian: Schedule a health check within 72 hours to ensure your Rescue pet’s health and provide peace of mind.

•Prepare a Comfortable Space: Create a quiet, warm area for your Rescue pet to rest and settle into their new home.

Shipping Restrictions

Please be aware that some regions or countries have restrictions on the transport of live animals. It is the customer’s responsibility to verify local import regulations and ensure compliance. We are unable to ship to locations where the importation of live animals is prohibited.

Our Promise

At Hopeful Tails Rescue Sanctuary, we understand that the journey to your home is a crucial part of your Rescue pet’s transition to its new family. We are committed to providing a transparent, secure, and comfortable shipping experience for each Rescue pet we send, so you can rest assured that your new companion is in the best hands.

If you have any questions or specific shipping needs, please feel free to contact us. We’re here to assist you!